I need to make a return/ exchange. What do I do?Updated 10 months ago
You may return any unused product for a full refund within 30 days of the delivery date displayed on your orders tracking page. Items must be returned in brand-new, original condition, including manufacturer packaging, tags, documentation, and any accessories. Returns will be refused if items arrive used or damaged due to improper packaging. Please ensure returns are carefully packaged and all original contents are inside. Do not use only the manufacturer box to send the product back, it must go inside another cardboard box. Failure to do so will result in a declined return. You can expect a full refund to your credit card 7 to 14 days after our receiving your return. It may take up to 30 days to be visible on your credit card statement.
If your purchase was made in our online store, please contact [email protected] with your order number and reason for the return. Our Customer Care representative will provide important information for your return. Once approved for return, please follow the Return Checklist below:
1. Product must be brand new and unused
2. Product must be in the original packaging with all tags, hardware, parts, and documentation inside
3. Manufacturer box must be placed inside another cardboard box for shipping
4. We paid the cost of the shipping to you with your order; you will pay the cost of the return shipping back to us
5. Be sure to write “RETURN” on the outer box and on any customs documentation
We do not accept returns outside of the USA and Canada.
We do not accept used items, but we are happy to help you with any manufacturer defects and warranty replacements. Warranty Policy
The easiest way to exchange your new, unused item is to initiate a return and place a new order through our website. This will allow you to get your new item quickly and avoid the risk of it selling out. You will receive a full refund for your item once we receive the return.