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I have a warranty related issue. What is the process of getting a replacement?Updated 14 days ago

We have a limited one (1) year warranty on materials and workmanship.

Claim Checklist

  1. Must be the original purchaser of the product
  2. Have the original purchase receipt (no exceptions)
  3. Damage not caused by impact or wear and tear (please check the list below)

By making a warranty claim I acknowledge that I am the original purchaser of this product and can support this with the original purchase receipt from an authorized Ashbury dealer. I understand that this warranty does not cover damage caused by impact or wear and tear, but may be repaired at a reasonable cost.

What is NOT Covered

  1. Scratched lenses
  2. Damage by impact
  3. Scratches, chips, dents, or any other cosmetic damage
  4. Cut or torn padding
  5. Damage to strap fabric
  6. Damage to other goods like helmets
  7. Lost parts
  8. Sheared off components
  9. Damage incurred in shipping
  10. Purchasing the wrong fit
  11. Product purchased from Ebay, Craiglist, Facebook marketplace, etc…
  12. Abuse, misuse, or tampering will automatically void the warranty

Replacement Parts

We always do our best to replace the exact part in the exact color, but sometimes an exact match is not available due to limited supply. We want to get you back on the hill as quickly as possible, therefore we will supply you with a functional replacement of a color of our availability. If your claim is not covered by warranty, we will forward you to our spare parts store on our website.

Making a Claim

Ok, so you’ve determined that you have a legitimate claim; what’s next? Fill out the form HERE

Disclaimer

Please use common sense when making a claim. Tiny nicks to your straps, foam padding, or a scratch on the lenses are not legitimate claims. Customers with legitimate claims with be dealt with quickly to the best of our ability with the parts available. Aggressive, nasty, and unreasonable emails will not be tolerated. Ashbury Eyewear Inc. reserves the right to deny warranty claims at its discretion. Please allow 5-10 business days for a response 

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