We have a limited one (1) year warranty on materials and workmanship.<h4 id="claim-checklist">Claim Checklist</h4><ol><li>Must be the original purchaser of the product</li><li>Have the original purchase receipt (no exceptions)</li><li>Damage not caused by impact or wear and tear (please check the list below)</li></ol>By making a warranty claim I acknowledge that I am the original purchaser of this product and can support this with the original purchase receipt from an authorized Ashbury dealer. I understand that this warranty does not cover damage caused by impact or wear and tear, but may be repaired at a reasonable cost.<h4 id="what-is-not-covered">What is NOT Covered</h4><ol><li>Scratched lenses</li><li>Damage by impact</li><li>Scratches, chips, dents, or any other cosmetic damage</li><li>Cut or torn padding</li><li>Damage to strap fabric</li><li>Damage to other goods like helmets</li><li>Lost parts</li><li>Sheared off components</li><li>Damage incurred in shipping</li><li>Purchasing the wrong fit</li><li>Product purchased from Ebay, Craiglist, Facebook marketplace, etc&#x2026;</li><li>Abuse, misuse, or tampering will automatically void the warranty</li></ol><h4 id="replacement-parts">Replacement Parts</h4>We always do our best to replace the exact part in the exact color, but sometimes an exact match is not available due to limited supply. We want to get you back on the hill as quickly as possible, therefore we will supply you with a functional replacement of a color of our availability. If your claim is not covered by warranty, we will forward you to our spare parts store on our website.<h4 id="making-a-claim">Making a Claim</h4>Ok, so you&#x2019;ve determined that you have a legitimate claim; what&#x2019;s next? Fill out the form <a class="fr-strong" href="https://ashburyeyewear.com/pages/warranty" rel="noopener noreferrer" target="_blank">HERE</a><h4 id="disclaimer">Disclaimer</h4>Please use common sense when making a claim. Tiny nicks to your straps, foam padding, or a scratch on the lenses are not legitimate claims. Customers with legitimate claims with be dealt with quickly to the best of our ability with the parts available. Aggressive, nasty, and unreasonable emails will not be tolerated. Ashbury Eyewear Inc. reserves the right to deny warranty claims at its discretion. Please allow 5-10 business days for a response&#xA0;

I have a warranty related issue. What is the process of getting a replacement?

<span id="isPasted" style="color: rgb(0, 0, 0); font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">You may return any unused product for a full refund within 30 days of the delivery date displayed on your orders tracking page.&#xA0;Items must be returned in brand-new, original condition, including manufacturer packaging, tags, documentation, and any accessories. Returns will be refused if items arrive used or damaged due to improper packaging. Please ensure returns are carefully packaged and all original contents are inside. Do not use only the manufacturer box to send the product back, it must go inside another cardboard box. Failure to do so will result in a declined return.&#xA0;<span id="isPasted" style="color: rgb(0, 0, 0); font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">You can expect a full refund to your credit card 7 to 14 days after our receiving your return. It may take up to 30 days to be visible on your credit card statement. &#xA0; Return Policy If your purchase was made in our online store, please fill out the form&#xA0;<a class="fr-strong" href="https://ashburyeyewear.com/pages/returns" rel="noopener noreferrer" target="_blank">HERE</a>.Once approved for return, please follow the Return Checklist below, and we will email over our address. &#xA0; Return Checklist 1. Product must be brand new and unused. 2. Product must be in the original packaging with all tags, hardware, parts, and documentation inside. 3. Manufacturer box must be placed inside another cardboard box for shipping. 4. We paid the cost of the shipping to you with your order; you will pay the cost of the return shipping back to us. 5. Be sure to write &#x201C;RETURN&#x201D; on the outer box and on any customs documentation. &#xA0; Geographic Area We do not accept returns outside of the USA&#xA0;and Canada. &#xA0; Damage We do not accept used items, but we are happy to help you with any manufacturer defects and warranty replacements.&#xA0;<a href="https://support.ashburyeyewear.com/en-US/i-have-a-warranty-related-issue-what-is-the-process-of-getting-a-replacement-69471" rel="noopener noreferrer" target="_blank">Warranty Policy</a> &#xA0; Exchanges<p style="box-sizing: border-box; color: rgb(56, 56, 56); margin: 0px; font-family: Plantin, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The easiest way to exchange your new, unused item is to initiate a return and place a new order through our website. This will allow you to get your new item quickly and avoid the risk of it selling out. You will receive a full refund for your item once we receive the return.

I need to make a return/ exchange.  What do I do?

Once your return is delivered back to our warehouse, it typically takes our warehouse team anywhere from 5-7 business days to process refunds. Once your return has been successfully processed you'll be sent an email confirmation.

<span id="isPasted" style="color: rgb(22, 22, 22); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Once your return is delivered back to our warehouse, it typically takes our warehouse team anywhere from 5-7 business days to process refunds. Once your return has been successfully processed you&apos;ll be sent an email confirmation.

How long does it take to receive my refund?

Email us any time, we'd love to hear from you!

Here is Riley's personal cell phone number. Call her!

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Warranty & Returns

I have a warranty related issue. What is the process of getting a replacement?

I need to make a return/ exchange. What do I do?

How long does it take to receive my refund?