As soon as your order is received, you will receive an order confirmation.&#xA0;Once your package has shipped you will receive a tracking number in your email.

Order tracking

All orders are fulfilled from Squamish, BC, Canada. We offer multiple shipping options via Canada Post and UPS. We cannot guarantee shipping times stated at checkout as once a package leaves our facility we are at the mercy of our couriers, holidays, strikes, weather, and world events. &#xA0;Orders shipped via UPS may arrive on Saturdays.&#xA0;*carriers may vary from carrier stated at checkout depending upon shipping type and destination.

How long does it take for my order to arrive?

We ship Wednesday-Saturday from September-April&#xA0; Orders placed by 2 pm PT Wednesday-Saturday will be shipped out the same day*Orders placed after 2 pm PT Wednesday-Friday will be shipped out the next business day**Orders placed after 2 pm PT on Saturdays will be shipped out Wednesday the following week*<strong style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">* *Exceptions may apply, the above timelines act as a guideline for all processing times.*If you choose express shipping on a Friday or Saturday your order will ship the same day/ Saturday.

How long does it take for my order to ship?

We try to ship all orders out in a timely matter. This means we don&#x2019;t always see your request to change your order until after it is shipped. We do our best to check emails before shipping; however, it is not a guarantee. Your best bet is to email support@ashburyeyewear.com with your order #, name, and date it was placed, as soon as possible after placing your order. This is the best bet for our staff to see your requests before shipping your item. If your order has shipped already and you need to make any changes, you will have to receive the package and follow our Return Page <a class="fr-strong" href="https://ashburyeyewear.com/pages/returns" rel="noopener noreferrer" target="_blank">HERE</a> *Anyone requesting an Order Cancellation after an order has been placed will need to wait until payment is processed on our end. If paying with PayPal, this can take up to 5 business days.

I Need to make a change/ cancel my order.

You bet!&#xA0;However, we only offer free shipping on all North American orders over $100

Do you ship to my country?

Unfortunately, we do not ship to P.O boxes. UPS is our primary shipping partner, and this is their policy. Bindings are big. P.O boxes are not. Many P.O. boxes located in rural areas do not have a physical address at which packages can be left. This leaves you waiting for your package to be returned to us, or shipped back out, with more shipping fees, and greater potential for lost packages.&#xA0;Should you still choose to enter a P.O box as your shipping address, and the package is returned to us due to a delivery failure, or failure to pick up from the post office in a timely matter, any new shipping fees will fall on you, the customer.

Do you ship to P.O. boxes?

In the case that your package&apos;s tracking # shows that it has arrived at the destination, but you don&apos;t have it, check with your family members, loved ones, neighbors, or roommates. 9/10 times it&apos;s there somewhere. Remain calm. The next step is that we strongly recommend contacting the courier with your tracking number. They will have specific information on where the package was left. If it still does not turn up, please get in touch with us, and we will open an investigation with the courier. This can take some time, so please be patient. New products will NOT be shipped out until the investigation is completed.

What if I don't receive my package?

All shipments leave from our warehouse in Canada. Shipments outside Canada may be subject to delays at Customs and may be subject to Customs fees when delivered.&#xA0;Duties and taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold for goods imported into the destination country.&#xA0;The customer is responsible for any and all Customs and Brokerage Fees.&#xA0; In the event that the Customs and Brokerage Fees are NOT paid for by the customer, the package will be considered abandoned and the customer will forfeit any possibility of a refund.

What duties and taxes will I be charged?

Email us any time, we'd love to hear from you!

Here is Riley's personal cell phone number. Call her!

Shipping & Delivery